Prohibited and restricted items
One Ocean is a marketplace for lawful goods. To keep buyers and sellers safe, every listing is checked automatically when it is created or edited. This page explains what may not be sold, what needs our approval first, and what to do if your listing is stopped.
How the check works
- Blocked: a listing that appears to involve a prohibited item is not published, and you are told why.
- Held for review: a listing that appears to involve a restricted item is held until our team has reviewed it.
- The check looks at the title, description, brand and category. Because it is automatic it can sometimes get it wrong. If it has, contact support.
Prohibited items
Where a listing only appears to involve one of these items and we cannot be sure from the listing alone, it is held for review. If we confirm it, the listing is removed.
Prohibited items: drugs and narcotics
Blocked automatically
Illegal drugs and narcotics, including cannabis in any form and codeine cough syrup, and listings that suggest such substances are for sale.
Prohibited items: weapons and explosives
Blocked automatically
Firearms, ammunition, explosives, and anything sold to make them.
Prohibited items: counterfeit and forged items
Blocked automatically
Counterfeit money and currency, and fake or forged documents such as passports, visas, ID cards and certificates.
Prohibited items: stolen goods, stolen data and fraud tools
Blocked automatically
Stolen goods, cloned or stolen cards, hacked accounts, stolen personal data, and tools used to deceive others, such as fake bank transfer alerts.
Prohibited items: human organs and wildlife
Blocked automatically
Human organs, and products from protected wildlife such as elephant ivory and pangolin scales.
Prohibited items: child safety
Blocked automatically
Anything that sexualises or endangers children.
Prohibited items: counterfeit goods and replicas
Held for review, removed if confirmed
Replica or imitation branded goods. Only genuine items, or clearly unbranded products described truthfully, can be listed.
Prohibited items: financial schemes
Held for review, removed if confirmed
Pyramid or Ponzi schemes, and offers that promise guaranteed returns or doubled money.
Restricted items
Restricted items: medicines
Held for review
Prescription and controlled medicines can only be sold by licensed sellers. If you are a licensed pharmacy, contact support with your licence details.
Restricted items: alcohol, tobacco and vaping
Held for review
Alcohol, tobacco and vaping products need approval before they can be listed, and may only be sold by sellers who hold the licence to sell them.
Restricted items: health claims
Held for review
You may not claim that a product cures or treats a serious disease.
Restricted items: self-defence and protective equipment
Held for review
Items such as pepper spray, tasers and body armour need approval before they can be listed.
Restricted items: adult products
Held for review
Adult products and services need approval before they can be listed.
If your listing is stopped
- You will find a notice in your notifications that gives the reason and the section of this policy that applies.
- If it was blocked, edit your listing to remove the item and save it again. It is re-checked automatically, and released if it passes.
- If it was held, our team will review it and you will be told the decision.
- If you believe it was stopped by mistake, contact support, or email support@oneocean.com.ng.
Repeated violations
If three of your listings are blocked within 30 days, your listings are paused while we review your account.
This page is a plain-language summary. Our Terms of Service apply to everything you list on One Ocean.