Terms of Use

1. About One Ocean

One Ocean is an online marketplace. Independent sellers list goods, and buyers pay through One Ocean. The sale itself is a contract between the buyer and the seller. One Ocean provides the marketplace, takes the payment and holds it as described below, provides support, and decides disputes. We do not own, store or inspect the goods.

2. Who can use One Ocean

You must be 18 or older. If we find out that someone under 18 has an account, we will close it. You must give accurate details, keep your sign-in secure, and use one account only. Anyone can buy. To sell, we must approve your identity documents, and we can refuse or withdraw that approval.

3. Buying and paying

Prices are in naira. You pay by card or bank through Paystack's own payment page, and One Ocean never sees your card details. An order you have not paid for expires after 10 minutes. A small payment-processing amount may be added at checkout, and it is shown before you pay.

4. How payment protection works

When you pay, we hold the payment instead of passing it straight to the seller. We release it to the seller when you confirm that you received your order, or automatically 7 days after the seller marks it delivered, unless a dispute, refund or chargeback is open. For a freshly cooked meal the automatic release comes sooner: at our first daily check at least 24 hours after the seller marks it delivered, which can be up to about a day later than that.

Sellers can pay to feature a listing. Paid featuring places the listing higher, marked as sponsored, for the period bought. It is not refunded automatically if the listing is removed or paused, or the seller's account is suspended; contact support.

This is a payment-protection service that One Ocean runs through Paystack. It is not a bank account. Payments and payouts depend on Paystack and the banks, so we cannot promise exactly how long they take.

5. Refunds, cancellations and disputes

• If your order does not arrive, or is not as described, you can ask for a refund of the item price and the delivery charge. Refunds go back to the original payment method.
• We do not offer returns because you changed your mind, unless the seller's listing says so.
• If the seller does not ship within 10 days of your payment, we refund you automatically.
• You can cancel an order yourself from My Purchases until the seller marks it shipped. You get back the item price and the delivery charge, and the seller is told at once. The payment-processing amount is not refunded when you cancel.
• To dispute an order, use the dispute button on your order page before the payment is released. Both the buyer and the seller can add messages and photos to the dispute, and an administrator reads them and decides.

6. Selling

• Sellers are responsible for accurate listings, for dispatching orders, and for the delivery charges they set.
• We review listings and may remove them, but our review is not a guarantee of quality or authenticity.
• Some items are not allowed. See our list of prohibited items.
• We deduct a commission from each seller's payout. One Ocean sets the commission rate, and a new rate applies to payments started after the change.

7. What you must not do

Do not list prohibited items, mislead other users, or arrange to complete a sale outside One Ocean to avoid its protections or fees. There is no messaging between buyers and sellers on One Ocean. If you need help, contact us through support.

8. Suspending or closing accounts

We may suspend an account, freeze payouts or suspend a store if we believe these terms were broken, or to protect other users. We will tell you why, and how to ask us to review the decision.

9. Your content

You keep ownership of what you post. You give us permission to display it on One Ocean. To report content that infringes your rights, contact support@oneocean.com.ng.

10. Our responsibility

We limit our liability as far as the law allows. Nothing in these terms excludes liability that the law does not allow to be excluded, such as liability for fraud, death or personal injury, and nothing takes away your rights as a consumer.

11. Governing law

These terms are governed by the laws of Nigeria, and Nigerian courts have jurisdiction. We are happy to try mediation first.

12. Changes

If we make a material change to these terms, we will tell you by email and in the app before it takes effect. If you keep using One Ocean after that, you accept the change.

13. Contact

support@oneocean.com.ng